Your Right To Cancel
Under the Consumer Protection (distance selling) Regulations 2000, you have a statutory right (exercisable up to and including the seventh working day after the day of delivery), to cancel your order for any reason and receive a full refund.
If you have recently placed an order with us and wish to cancel it, please email us at firstname.lastname@example.org quoting your Order Reference No, Date order placed, Name. You will receive written confirmation of the cancellation of your order within 48 hours, excluding weekends and Bank Holidays when you will receive confirmation on the following working day.
If you wish to return any items purchased online at cashmere-attitude.com or www.lestricotdemargot.com, please follow the following steps:
The item(s) must be returned within 14 days of invoice date (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the World).
All items must be returned in unused and saleable condition with original tags attached. We reserve the right to refuse items if they have been worn or washed.
Email us at email@example.com quoting your Order Reference No, Date order placed and Name. You will receive a RMA (Return Merchandise Authorization) number to inscribe on your return form.
Please complete the Returns Form enclosed with your order number and RMA number as this will help speed up the refund process. You are entitled to a refund within 30 days of returning your item. Any comments regarding the reason for return are greatly appreciated.
The customer is responsible for the postage costs incurred when returning items.
We recommend you obtain a proof of postage from your post office by using Royal Mail Registered Post or similar as we cannot be held responsible for returned items that do not reach us.
If you are returning a present we have to refund the person who paid for it. We are happy to exchange your gift but we will also have to inform the original purchaser.
Any item purchased via telephone, mail order or internet must be returned directly to:
Les Tricots de Margot Ltd.
1 Chemin du Manoir de la Rance
If the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge.